Privacy Policy

Last Updated: April 2026

At A. Baur & Co. Travel (Pvt) Ltd (“Baur’s Travels,” “we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://baurstravels.com/) or use our travel services.

By using our website and services, you consent to the data practices described in this policy.

1. Information We Collect

We collect information that identifies you or can be used to identify you (“Personal Data”). This includes:

  • Identity Data: Full name, date of birth, gender, and passport number/expiry (required for flight and hotel bookings).

  • Contact Data: Email address, telephone number, and physical billing/home address.

  • Travel Data: Flight details, hotel preferences, dietary requirements (which may reveal religious or health info), and medical conditions relevant to your travel safety.

  • Transaction Data: Payment details (processed via secure gateways), booking history, and invoices.

  • Technical Data: IP address, browser type, time zone settings, and usage patterns on our website collected via cookies.

2. How We Use Your Data

We process your personal data for the following purposes:

  • Service Delivery: To process your bookings, issue tickets, and coordinate with hotels and transport providers.

  • Communication: To send you booking confirmations, travel updates, and respond to your inquiries.

  • Legal Compliance: To comply with Sri Lankan immigration laws, airline regulations, and tax requirements.

  • Marketing: With your explicit consent, to send you newsletters or special offers about our travel packages.

  • Safety: To ensure your well-being during tours by sharing relevant health or dietary information with service providers (e.g., hotels/guides).

3. Disclosure of Your Information

We may share your data with:

  • Third-Party Service Providers: Airlines, hotels, tour guides, and local transport operators who require your information to fulfill your travel arrangements.

  • Legal Authorities: Government agencies or law enforcement when required by the laws of Sri Lanka or international aviation security protocols.

  • Business Partners: Only when necessary to enhance your travel experience and with your prior consent.

  • Data Processors: Trusted IT and payment service providers who assist in operating our website and business.

4. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We maintain travel records for a period of [e.g., 7 years] to comply with financial auditing and legal obligations in Sri Lanka.

5. Security of Your Data

We implement robust technical and organizational security measures to prevent unauthorized access, loss, or misuse of your data. This includes SSL encryption for our website, restricted access to physical files, and secure firewalls for our internal databases. However, no method of transmission over the internet is 100% secure.

6. Your Rights

Under the Sri Lanka Personal Data Protection Act, you have the following rights:

  • Access: The right to request a copy of the personal data we hold about you.

  • Rectification: The right to ask us to correct any inaccurate or incomplete information.

  • Erasure: The right to request that we delete your data (subject to legal retention requirements).

  • Withdrawal of Consent: The right to withdraw your consent for marketing at any time.

  • Objection: The right to object to the processing of your data in certain circumstances.

To exercise these rights, please contact us at tourism@baurs.com.

7. Cookies Policy

Our website uses “Cookies” to enhance your browsing experience. Cookies are small files stored on your device that help us analyze web traffic and remember your preferences. You can choose to accept or decline cookies through your browser settings, though this may prevent you from taking full advantage of the website.

8. Third-Party Links

Our website may contain links to external sites (e.g., airline portals or tourism boards). We are not responsible for the privacy practices or content of these third-party websites.

9. Changes to This Policy

Baur’s Travels reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns regarding your privacy or this policy, please contact our Data Protection Liaison:

A. Baur & Co. Travel (Pvt) Ltd
No. 5, Upper Chatham Street,
Colombo 01, Sri Lanka.

Email: tourism@baurs.com
Phone: +94 11 4732654 / +94 11 4732615
Web: www.baurstravels.com

Table of Contents